FAQ

Auto Glass FAQ

Q. Is windshield repair covered by my insurance company?

A. Yes, if you have comprehensive coverage, windshield damage is covered by your plan. It doesn’t matter whether the damage was caused by vandalism, road debris or an angry, bat-wielding ex. Your only expense will be your deductible. Many people are surprised by how low their deductibles really are, often less than $100 for comprehensive (non-collision) repairs. And with the Change Auto Glass online discount, you save $50 off of that windshield cost!*

Q. Which insurance companies do you work with?

A. We work with every auto insurance company in the country. They like us because we accommodate each of their individually determined rates and we install only quality auto glass backed by our lifetime warranty.

Q. Will I have to file a bunch of paperwork with my insurance company?

A. No, we take care of the hassle involved with insurance claims so you don’t have to. At Change  Auto Glass, we’ll do all required paperwork to bill your insurance company directly. All you need to do is pay the amount of your deductible (if you have one), we also offer $50 discount.* Payment process may be done over the phone or in person using debit/credit card, cash or company checks.

Q. Will my insurance rates go up if I file an auto glass claim?

A. Not at all. A cracked windshield doesn’t reflect your driving ability. Auto glass replacement falls under the comprehensive portion of your insurance rather than the collision category, so you can get a new windshield and your insurance premiums will stay the same.

Q. I see you have a great online discount rate. Can I get that rate even if I place my order over the phone?

A. Yes! To qualify for the discount, simply call our Change Auto Glass online division by phone at 800-Change Auto Glass, and mention the online discount rate.

Q. Where do I need to take my car and how much time should I allow for windshield replacement?

A. You don’t have to go anywhere. We will come out to you; at your home, at your work, where ever you are. The whole process shouldn’t take more than an hour, though we highly recommend that you don’t drive for 2-3 hours after the installation so that the urethane seal will have plenty of time to cure. Your technician will give you an estimated drive-away time based on weather conditions and materials used.

Q. Do I need to be there while you replace my glass?

A. No, you can go about your daily activity. All our capable technicians need is to have your vehicle unlocked when they arrive.

Q. What if it’s raining or snowing on the day of my appointment?

A. A little rain or snow won’t slow Change Auto Glass down as long as there’s a carport, garage or other suitable shelter on site. Otherwise, we’ll gladly reschedule your appointment for another time.

Q. So, what about quality? I don’t want to have to replace my windshield again.

A. We can assure you that we use only high-quality auto glass from an Original Equipment Manufacturer such as PPG, Pilkington, LOF, Mopar, Carlite and Guardian. We are so confident in the glass we use that we guarantee its quality as long as you own your car. We also back up our craftsmanship with a Change Auto Glass warranty that’s honored in all over California. If your windshield leaks due to faulty installation on our part, we’ll replace it for free. Don’t worry though; our
technicians are some of the best in the industry.

Q. I need my side-door glass replaced. Am I on the wrong website?

A. You’ve come to the right place. At Change Auto Glass, we sell and service most auto glass parts: door windows, vents, back windows, just about anything that’s glass for your vehicle! We will need to talk to you on the phone to make sure we order exactly the correct side glass to fit your car. Just give us a call at (800) 510-0873

Q. How long is the wait for an appointment?

A. We can usually have a Change  Auto Glass expert to your location in 1-2 days, depending on your availability.

Q. Wow! Is there anything Change  Auto Glass doesn’t do?

A. Sadly, yes. At this time, we are unable to provide window tinting. But, being a responsive, caring company, we at Change  Auto Glass are always adding new products and services in an effort to take better care of your auto glass needs. Look for this and other services in the near future.

Before making a decision on which auto glass shop to perform service on your car, you must consider the following.

Reputable Auto Glass
  • Have visibility online on Google, Yahoo, Yelp, Facebook, Tumbler and other directories.
  • Windshield shop must Have a decent informative website.
  • Call the Auto Glass Shop and find out information about their service.
  • Find out what kind of products the auto glass uses.
  • Compare OEM, OEE, Verses Aftermarket products.
  • Compare pricing and call at least two or three glass shops for pricing.
  • Consider U.S Made auto glass products so it could be reliable and safety wise standard materials used.
  • The sales Rep must give you a full education on auto glass repair and replacement process from start to end and should give you instructions on what to do and what not to do after windshield or glass replacement

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